Question 1

How do I commission a piece?

Accepted Answer

Send us a note via the contact page describing the room, mood, size and any artwork ideas. We respond within two working days with a proposal, sketches and a quote.

Question 2

What is the lead time?

Accepted Answer

Our standard lead time is 3–5 business days from approved design to dispatch. Larger multi-disc installations may take a little longer — we'll confirm the timeline in your quote.

Question 3

Where do you ship and how long does it take?

Accepted Answer

Across Europe — currently 44 countries. Domestic (Netherlands) orders arrive in 1–2 working days, neighbouring countries in 2–4 days, and remote regions in 5–8 days. Each piece ships in a custom protective crate with assembly hardware and a QR code linking to a short video guide.

Question 4

How much does shipping cost?

Accepted Answer

Shipping within the Netherlands is €4,95. Belgium, Germany and Luxembourg are €9,95. Rest of Europe is €14,95–€24,95 depending on size. Orders over €75 ship free within the EU.

Question 5

What materials do you use?

Accepted Answer

Only salvaged compact discs — we never buy new. Designs are printed with archival UV-cured pigment on a flatbed printer and sealed for longevity. Mounts are FSC-certified birch.

Question 6

How durable is the print? Will it fade?

Accepted Answer

UV-cured pigment is rated for 5+ years of indoor display without noticeable fading, even in bright rooms. The sealed topcoat resists scratches and fingerprints. Outdoor use isn't recommended.

Question 7

How do I care for my piece?

Accepted Answer

Dust gently with a soft dry cloth or feather duster. For fingerprints, a slightly damp microfibre cloth — no cleaning sprays, no alcohol. Avoid hanging in direct sunlight all day to keep the iridescence at its best.

Question 8

Do you accept returns?

Accepted Answer

Because every piece is one-of-one and made to your brief, custom commissions are non-returnable. If your piece arrives damaged, contact us within 7 days with photos and we'll repair or replace it free of charge.

Question 9

Can I personalise my disc with my own design?

Accepted Answer

Yes — that's most of what we do. Send a sketch, photo, lyric, or memory and we'll come back with a quote and a proof. Every piece is one-of-one.

Question 10

Do you offer bundle pricing?

Accepted Answer

Yes. A bundle of five personalised discs is €20 (saving €5 versus ordering individually). Larger commissions are quoted per project.

Question 11

Who owns the artwork?

Accepted Answer

You own the physical piece. We retain the right to photograph it for our portfolio. If your commission uses third-party artwork, you're responsible for the rights — we're happy to advise.

Question 12

Can I donate my old CDs?

Accepted Answer

Yes — please. Drop us a line and we'll arrange a free pickup or postal label within the Netherlands. Donors get first look at new editions.

Question 13

When is the Venlo workshop opening?

Accepted Answer

We're aiming for late 2026. Sign up for the newsletter at the bottom of any page to be first in line.

Question 14

How do I track my shipment?

Accepted Answer

Once your piece ships, we forward the carrier's tracking email (PostNL within the Netherlands, DHL elsewhere in Europe) directly to you — so you can follow the parcel on the carrier's own system. While the piece is still being made, just email us at rediscoracds@gmail.com and we'll tell you exactly where it is in production.

Question 15

Will I get an email when my order moves to the next stage?

Accepted Answer

Yes — you'll get a confirmation email the moment we receive your commission, and a short note whenever the status changes. No marketing fluff, just the updates that matter.

Question 16

What about cookies and my privacy?

Accepted Answer

We use a single cookie to remember your consent choice — no analytics, no tracking, no third-party advertising. Read the full plain-English policy on our Privacy & cookies page.

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